Your privacy matters to us. This policy explains how AquaZen Bathrooms (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, place an order, or contact us.

1. Who We Are

AquaZen Bathrooms is an online bathroom retailer based in the United Kingdom. You can contact us about data or privacy matters at hello@aquazenbathrooms.co.uk.

2. The Information We Collect

We collect and process personal information to operate our business and provide you with a smooth shopping experience. This includes:

• Contact details – such as your name, email address, phone number, and delivery address.
• Order details – products purchased, payment method, and delivery preferences.
• Payment information – processed securely through Shopify Payments or other trusted gateways. We never store your full card details.
• Account details – if you create an account with us, we store your login email and order history.
• Communication data – messages you send us by email or website chat, and your preferences for marketing communications.
• Technical data – such as IP address, browser type, and device information collected automatically for analytics and site performance.

3. How We Use Your Information

• To process and deliver your orders efficiently.
• To send updates about your order status and delivery.
• To respond to your queries and provide customer support.
• To improve our website, products, and services.
• To send marketing emails (only if you’ve opted in).
• To meet legal or regulatory obligations.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract – to fulfil your order and deliver our services.
• Consent – when you opt in to receive marketing communications.
• Legal obligation – to comply with tax, accounting, and consumer protection laws.
• Legitimate interest – for analytics, site optimisation, and preventing fraud.

5. Sharing Your Information

We only share information when necessary to operate our business, such as with:

• Our delivery partners (for shipping your order).
• Our payment providers (for secure transaction processing).
• Shopify (who host our online store).
• Service providers that help us run our website, analytics, or email marketing.

We never sell or rent your personal information to third parties.

6. Marketing Preferences

If you subscribe to our newsletter, we’ll send occasional updates about new products, offers, and inspiration. You can unsubscribe at any time by clicking the link in the email or by contacting us at hello@aquazenbathrooms.co.uk.

7. How We Protect Your Data

• Our website uses SSL encryption to secure your connection.
• All payments are processed through PCI-compliant gateways (Shopify Payments, Apple Pay, or BACS).
• Access to personal data is restricted to authorised team members who need it to fulfil orders or provide support.

8. Data Retention

We keep your data only as long as necessary to fulfil your order, meet legal obligations, or maintain your account. After that, data is securely deleted or anonymised.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (where legally possible).
• Withdraw consent for marketing at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at hello@aquazenbathrooms.co.uk.

10. Cookies

Cookies are small text files stored on your device that help our website function and improve your browsing experience.

We use cookies for:

• Essential site operations (e.g. keeping your cart active).
• Performance and analytics (via Shopify and Google Analytics).
• Marketing and remarketing where consent is given.

You can manage or disable cookies in your browser settings. Disabling cookies may affect site functionality.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last revised” date.

13. Governing Law

This Privacy & Cookie Policy is governed by the laws of England and Wales.

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Last revised: October 2025
If you have any questions about how we handle your information, please contact us at hello@aquazenbathrooms.co.uk.

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Beautiful Bathrooms. Better Prices.
AquaZen Bathrooms – Own Your Oasis.